Data Analytics & Audit

This Group Specialises in Decision Sciences comprising Data Collation, Database design , Data Analysis, Reporting, Conducting ImpactAssessment, Monitoring & Evaluations Studies, Baseline Studies and Operations Research.

Audit of Citizen Charter Areas                                                                                         

Typical Scope of work under the Audits Include:

Operational improvements as well as systemic issues

Critical / urgent areas and also ‘low hanging fruits

Phase wise introductions

Our focus in Audit exercise is to assess the extent to which the systems are:-

Transparent   

Participative

Accountable

Public Grievance Redressal System:

These are classified under 3 Categories:

Critical and Urgent

Essential / Required and 

Additional recommendations

Critical & Urgent:

Roles & responsibility matrix

Pendencies

Steering Committee

Communication gaps

Training Gaps

Essential & required:

Monthly review with regional officers

Total time lag

Repeat complainant